Terms of service

 

Welcome to EduThreads.

These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of the EduThreads website located at https://eduthreadsl.shop/ and your purchase or use of products offered through our online store.

Throughout these Terms, the words "EduThreads," "we," "us," and "our" refer to EduThreads. The words "you," "your," and "customer" refer to the person accessing our website, purchasing our products, or otherwise using our services.

By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and our applicable store policies.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Our Store

EduThreads operates an online store offering children's products, early education products, learning materials, educational products, classroom-related products, play and learning products, and other related goods.

Our products may be intended for use by children, parents, guardians, teachers, educators, schools, childcare providers, and other responsible adults.

These Terms apply to all visitors, customers, users, and other individuals who access or use our website.

2. Eligibility to Use Our Website

By using our website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law;

• You are at least the legal age required to enter into a purchase contract in your jurisdiction, or you are using the website with the involvement and authorization of a parent, guardian, or other legally authorized adult;

• The information you provide to us is accurate and complete;

• You will comply with these Terms;

• You will comply with applicable laws and regulations; and

• You will not use our website for unlawful or unauthorized purposes.

Our website is primarily intended for adults and other individuals legally authorized to make purchases.

3. Children's Use of Our Website

Although many of our products are designed for children and early education, our online store is not intended to encourage children to independently create accounts, place orders, or provide unnecessary personal information.

Parents, guardians, teachers, schools, childcare providers, and other responsible adults should supervise children's use of our website and products.

If a purchase is intended for a child, the purchasing adult is responsible for reviewing the product description, age recommendation, safety information, dimensions, warnings, instructions, and other applicable information before allowing the child to use the product.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, materials, colors, age recommendations, availability information, and other product information displayed on our website are accurate.

However, minor variations may occur due to:

• Screen or monitor settings;

• Photography and lighting conditions;

• Manufacturing variations;

• Product updates;

• Packaging changes;

• Measurement methods; or

• Other circumstances beyond our reasonable control.

We do not guarantee that the appearance of every product on your device will exactly match the physical product.

If a product is materially different from its description or does not meet applicable legal requirements, your statutory consumer rights remain unaffected.

5. Educational Product Information

Educational products are provided for their intended educational, learning, play, or classroom-related purposes as described on the applicable product page.

Product descriptions, age ranges, educational objectives, learning suggestions, or other educational information are provided for general informational purposes unless expressly stated otherwise.

We do not guarantee that a particular product will produce a specific educational, developmental, academic, behavioral, or learning outcome for every child.

Children develop differently, and parents, guardians, teachers, and other responsible adults should determine whether a product is appropriate for a particular child.

6. Age Recommendations

Where applicable, product listings may include recommended ages, developmental levels, skill levels, warnings, or other usage information.

These recommendations are intended to assist parents, guardians, educators, and other responsible adults.

An age recommendation should not be treated as a substitute for adult supervision or careful review of the product's instructions and safety information.

Adults should use their own judgment to determine whether a particular product is appropriate for a child.

7. Product Safety

Customers should carefully read and follow all product instructions, warnings, labels, age recommendations, and safety information provided with a product.

For children's products, adult supervision may be appropriate or necessary depending on the product and the child's age and circumstances.

If you believe that a product is defective, unsafe, damaged, missing an essential component, or otherwise presents a potential safety concern, stop using the product and contact us promptly at:

info@eduthreadsl.shop

We may request photographs, product identification information, order details, or other information necessary to investigate the issue.

Nothing in these Terms limits any mandatory product safety rights or remedies provided by applicable law.

8. Product Availability

Product availability may change at any time.

We reserve the right to:

• Limit quantities;

• Discontinue products;

• Change product specifications;

• Correct product information;

• Correct pricing errors;

• Restrict availability in certain regions; or

• Refuse or cancel an order when reasonably necessary.

If we cannot fulfill an accepted order because a product becomes unavailable, we will provide an appropriate remedy, which may include a refund of amounts paid for the unavailable product, subject to applicable law.

9. Pricing

Prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to display accurate prices, but errors may occasionally occur.

If we discover a significant pricing error affecting an order, we may contact you before fulfillment to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, we may cancel the affected order and refund amounts paid for the affected product.

Nothing in this section limits rights that cannot legally be excluded.

10. Taxes and Duties

Depending on the destination of your order, applicable taxes, duties, customs charges, import fees, or other governmental charges may apply.

Where applicable, such charges may be included in the displayed price or collected during checkout.

Where charges are imposed separately by customs authorities or other governmental agencies, the customer may be responsible for those charges unless applicable law provides otherwise.

Customers are responsible for providing accurate information necessary for customs clearance and delivery.

11. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation email does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving:

• Product availability;

• Pricing or listing errors;

• Payment problems;

• Fraud concerns;

• Suspicious transactions;

• Incorrect customer information;

• Shipping restrictions;

• Legal restrictions; or

• Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will generally refund the amount paid for the canceled order or affected items, subject to applicable law.

12. Order Information

You agree to provide accurate, complete, and current information when placing an order.

This may include:

• Full name;

• Billing information;

• Shipping address;

• Email address;

• Telephone number;

• Payment information;

• Product selection; and

• Other information necessary to process your order.

You are responsible for reviewing your order information before completing checkout.

If you discover an error, contact us immediately at:

info@eduthreadsl.shop

We will make reasonable efforts to correct errors before the order is processed or shipped, but we cannot guarantee that changes will always be possible.

13. Payment

Payment must be successfully authorized before an order can be processed.

We may use Shopify and third-party payment processors to process payments.

By submitting payment information, you represent that you are authorized to use the payment method.

We may decline or cancel transactions that are rejected by the payment processor or that appear suspicious, fraudulent, unauthorized, or otherwise problematic.

Payment information may be processed according to the privacy policies and terms of the applicable payment providers.

14. Order Confirmation

After placing an order, you may receive an email confirming the order details.

Customers are responsible for checking the confirmation for errors.

If you believe that an order confirmation contains incorrect information, please contact us promptly at:

info@eduthreadsl.shop

15. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has entered processing, fulfillment, customization, or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is not possible, you may be able to return the product in accordance with our Return and Refund Policy.

Mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

16. Shipping and Delivery

Shipping and delivery are subject to our applicable Shipping Policy.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

• Carrier delays;

• Weather;

• Customs processing;

• Holidays;

• Incorrect addresses;

• Transportation disruptions;

• Government restrictions;

• High shipping volumes;

• Product availability; or

• Other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

17. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

By purchasing from our website, you acknowledge that you should review the applicable Return and Refund Policy before completing your purchase.

Nothing in our Return and Refund Policy or these Terms limits mandatory consumer rights that cannot legally be excluded or restricted.

18. Defective or Non-Conforming Products

If a product is defective, unsafe, materially different from its description, or otherwise fails to meet mandatory legal requirements, please contact us at:

info@eduthreadsl.shop

Depending on applicable law and the circumstances, customers may have rights to:

• Repair;

• Replacement;

• Refund;

• Price reduction;

• Exchange; or

• Another statutory remedy.

Our voluntary store policies do not replace mandatory consumer protections.

19. Customer Responsibilities

Customers agree to:

• Provide accurate order information;

• Use products appropriately;

• Follow applicable product instructions;

• Follow safety warnings;

• Follow age recommendations;

• Provide appropriate adult supervision when necessary;

• Keep products away from children when the product is not appropriate for their age;

• Not misuse products;

• Not modify products in a manner that creates safety risks; and

• Contact us promptly if a product appears defective or unsafe.

20. Website Use

You may use our website only for lawful purposes.

You agree not to:

• Violate applicable laws;

• Attempt to gain unauthorized access to our systems;

• Interfere with website operation;

• Introduce malicious code;

• Use automated systems in a manner that disrupts the website;

• Scrape or copy website content without authorization;

• Attempt to circumvent security measures;

• Submit fraudulent orders;

• Use stolen payment information;

• Impersonate another person;

• Provide false information;

• Abuse promotions or discounts;

• Interfere with other customers' use of the website; or

• Use the website for any unlawful, fraudulent, abusive, or harmful purpose.

We may restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

21. Accounts

If we allow you to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities conducted through your account unless the activity occurred without your authorization and you have notified us promptly.

You agree to provide accurate information and keep account information reasonably current.

We may suspend or terminate an account where reasonably necessary to protect our business, customers, website, or legal rights.

22. Intellectual Property

All content appearing on our website, including but not limited to:

• Logos;

• Brand names;

• Product descriptions;

• Photographs;

• Graphics;

• Images;

• Videos;

• Text;

• Page layouts;

• Website design;

• Icons;

• Product information;

• Trademarks; and

• Other materials

may be owned by or licensed to EduThreads or its respective content providers.

Except as permitted by applicable law, you may not reproduce, distribute, modify, copy, publish, transmit, sell, license, or commercially exploit our website content without prior written permission.

You may view and use website content for personal and lawful shopping purposes.

23. Trademarks

EduThreads and associated names, logos, designs, and branding may constitute trademarks or trade names owned by or licensed to us.

Nothing in these Terms grants you a license to use our trademarks without prior written permission.

Third-party trademarks appearing on our website remain the property of their respective owners.

24. User-Submitted Content

If our website allows you to submit reviews, comments, photographs, testimonials, or other content, you are responsible for the content you submit.

You represent that:

• You have the necessary rights to submit the content;

• The content does not violate another person's rights;

• The content is not unlawful;

• The content is not defamatory;

• The content does not contain malicious software;

• The content does not infringe intellectual property rights; and

• You have appropriate permission to submit photographs or information involving other people.

You should not submit sensitive personal information or unnecessary information about children.

Where permitted by applicable law and our privacy practices, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content for legitimate business purposes, including displaying customer reviews and improving or promoting our services.

25. Reviews

Customer reviews should represent the genuine experience of the person submitting them.

You must not submit:

• Fake reviews;

• Reviews created on behalf of another person without authorization;

• Reviews containing false information;

• Reviews intended to manipulate ratings;

• Reviews containing unlawful content;

• Reviews containing personal information about another person without permission; or

• Reviews intended to harass or threaten others.

We may remove or moderate content that violates applicable laws, these Terms, or our reasonable content standards.

26. Third-Party Services

Our website may use third-party services to provide functions such as:

• Payment processing;

• Shipping;

• Analytics;

• Marketing;

• Customer support;

• Fraud prevention;

• Website functionality;

• Social media integration;

• Email communication; and

• Other ecommerce services.

Third-party services may have their own terms and privacy policies.

We are not responsible for independent third-party services to the extent permitted by applicable law.

27. Shopify Platform

Our online store is powered by Shopify.

Shopify provides the ecommerce platform and technology infrastructure that allows us to offer our products and services online.

Your use of our store may also involve Shopify's own terms, policies, privacy practices, and technical systems.

However, your purchase contract for products sold through our store is between you and the applicable seller represented by EduThreads, not between you and Shopify.

28. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

Nothing in these Terms overrides rights provided under applicable privacy or data protection laws.

29. Children's Personal Information

Our products may be intended for children, but we do not intend to use our website as a means of encouraging children to independently provide personal information.

Parents, guardians, educators, and other responsible adults should supervise children's online activities.

Please do not provide unnecessary personal information about a child through product reviews, customer service messages, account information, or other website functions.

If you believe that a child has provided personal information to us inappropriately, please contact:

info@eduthreadsl.shop

We will review the matter and take appropriate action where required by applicable law.

30. Educational and Developmental Disclaimer

Educational products can support learning, play, exploration, creativity, or other educational activities.

However, EduThreads does not guarantee that use of any particular product will produce a specific academic, developmental, behavioral, therapeutic, medical, or educational result.

Unless expressly stated otherwise, our products are not intended to provide medical, psychological, therapeutic, diagnostic, or professional educational advice.

Parents, guardians, teachers, and qualified professionals should make independent decisions concerning a child's educational, developmental, medical, or other individual needs.

31. Website Availability

We do not guarantee that our website will always be:

• Available;

• Uninterrupted;

• Error-free;

• Secure;

• Free of viruses or other harmful components; or

• Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, updates, security, technical issues, or other legitimate business reasons.

32. Errors and Corrections

Our website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.

We reserve the right to correct errors and update information at any time.

This may include information relating to:

• Product descriptions;

• Prices;

• Availability;

• Specifications;

• Promotions;

• Shipping information;

• Product images; or

• Other website content.

If an error materially affects an order, we will take reasonable steps to address the situation in accordance with applicable law.

33. Promotions and Discounts

Promotional offers, discount codes, coupons, sales, and other special offers may be subject to additional terms.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;

• Promotional codes may have expiration dates;

• Certain products may be excluded;

• Multiple promotional codes may not be combined;

• Promotions may be limited to one use per customer; and

• Promotional offers may be withdrawn or modified where permitted by law.

We reserve the right to correct errors relating to promotions.

34. Prohibited Fraudulent Activities

You must not use our website to conduct fraudulent or unauthorized transactions.

Examples include:

• Using stolen payment information;

• Creating fake accounts;

• Placing orders with no intention of completing payment;

• Abusing refund procedures;

• Submitting fraudulent chargebacks;

• Manipulating promotional offers;

• Providing false shipping information;

• Impersonating another person; or

• Attempting to obtain products through deception.

We may investigate suspected fraud and take appropriate action, including cancellation of orders and restriction of website access, subject to applicable law.

35. Chargebacks and Payment Disputes

If you believe that a transaction is incorrect or unauthorized, please contact us first at:

info@eduthreadsl.shop

We encourage customers to give us an opportunity to investigate billing, order, delivery, return, or refund issues before initiating a payment dispute.

Nothing in this section prevents you from exercising any rights available to you under applicable law or through your payment provider.

36. Disclaimers

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

• The website will always operate without interruption;

• Every product will always be available;

• Product information will never contain errors;

• Website content will always be completely current;

• The website will be compatible with every device; or

• Products will produce a particular educational or developmental result.

However, nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or statutory remedies that cannot legally be excluded or limited.

37. Limitation of Liability

To the maximum extent permitted by applicable law, EduThreads and its affiliates, service providers, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products.

This may include losses arising from:

• Website interruptions;

• Delays;

• Loss of data;

• Unauthorized access;

• Third-party services;

• Shipping delays;

• Customer misuse of products; or

• Other circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded.

38. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless EduThreads and its affiliates, service providers, employees, contractors, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your violation of these Terms;

• Your unlawful use of the website;

• Your misuse of products;

• Your violation of another person's rights;

• Your fraudulent activities; or

• Your violation of applicable law.

This section does not apply to the extent that the relevant claim results from our own unlawful conduct or from circumstances where indemnification cannot legally be required.

39. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• Epidemics or pandemics;

• War;

• Terrorism;

• Civil unrest;

• Government restrictions;

• Labor disruptions;

• Transportation disruptions;

• Supply shortages;

• Internet or telecommunications failures;

• Cybersecurity incidents;

• Carrier disruptions;

• Customs delays; or

• Other events beyond our reasonable control.

When such circumstances occur, we will make reasonable efforts to minimize disruption and resume normal operations as soon as reasonably possible.

40. Termination

We may suspend or terminate your access to our website if:

• You violate these Terms;

• You engage in fraudulent or unlawful activity;

• Your use creates a security risk;

• Your conduct harms other customers or our business; or

• Termination is otherwise reasonably necessary to protect our rights or comply with applicable law.

Termination does not affect rights or obligations that arose before termination.

41. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which EduThreads operates, except to the extent that mandatory consumer protection laws of your jurisdiction apply and cannot legally be excluded.

Nothing in these Terms prevents a consumer from relying on mandatory rights granted by the laws of their country, state, province, or region.

42. Dispute Resolution

If you have a complaint, concern, or dispute regarding an order or our services, please contact us first:

info@eduthreadsl.shop

We will make reasonable efforts to resolve the matter directly and fairly.

Where applicable law provides consumers with access to courts, consumer protection agencies, alternative dispute resolution procedures, or other legal remedies, nothing in these Terms is intended to remove those rights.

43. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue in effect.

44. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce the provision later.

Any waiver must be made in accordance with applicable law.

45. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable policies displayed on our website, constitute the applicable terms governing your use of our website and purchase of products, except where separate written terms apply.

If there is a conflict between these Terms and mandatory consumer protection law, the mandatory law will prevail.

46. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the "Last Updated" date at the beginning of these Terms.

Updated Terms will become effective when published on our website unless a different effective date is stated.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

47. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive any statutory consumer rights that cannot legally be excluded or waived.

Depending on where you live, you may have additional rights concerning:

• Product quality;

• Product conformity;

• Product safety;

• Refunds;

• Returns;

• Cancellations;

• Warranties;

• Repairs;

• Replacements;

• Price reductions; or

• Other consumer remedies.

Where mandatory law provides rights that conflict with these Terms, the mandatory legal requirements will apply.

48. European Union Consumer Rights

If you are a consumer in the European Union, you may have additional statutory rights concerning online purchases.

Depending on the product and circumstances, EU consumers may have a statutory right to withdraw from certain distance purchases within the applicable withdrawal period.

Certain exceptions may apply, including legally recognized exceptions for specific types of products or customized goods.

EU consumers may also have statutory rights relating to the conformity of goods and remedies for defective or non-conforming products.

Nothing in these Terms is intended to restrict mandatory EU consumer rights.

49. United Kingdom Consumer Rights

If you are a consumer in the United Kingdom, you may have statutory rights relating to online purchases, product conformity, refunds, cancellation, defective products, and other consumer protections.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted under applicable UK law.

50. Contact Information

If you have questions about these Terms, your order, our products, or our services, please contact us:

EduThreads

Website: https://eduthreadsl.shop/

Email: info@eduthreadsl.shop

We aim to respond to customer inquiries as promptly as reasonably possible.

51. Acceptance of These Terms

By accessing https://eduthreadsl.shop/, placing an order, creating an account, or otherwise using our services, you acknowledge that you have had an opportunity to review these Terms of Service and agree to comply with them to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of our website and do not place an order.

EduThreads

https://eduthreadsl.shop/

info@eduthreadsl.shop